Introduction

Platinum level service allows enterprises with complex environments to have personalized service from a Technical Account Manager to help them achieve strategic goals with WatchGuard products.

LiveSecurity® Service from WatchGuard is the most comprehensive support and maintenance offering in the industry, putting a global team of security experts behind you to make the complex job of IT security management easier. LiveSecurity provides:

- Hardware warranty with advance hardware replacement
- Software updates
- Technical support with a targeted four-hour response time
- Up-to-the-minute security alerts with links to patches to save time

Features

Number of years

1 year(s)

Service time (hours x days)

24x7

Response time

1 h