Introduction

HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

- Remote problem diagnosis and technical telephone support
- Hardware exchange
- Prepaid shipping label, materials, and instructions for return
- Standard coverage window
- Convenient door-to-door service. Lower-cost alternative to onsite repair.

Features

Number of years

3 year(s)

Next Business Day (NBD)

Y

Compatibility

HP gt7720 HP gt7725 HP t5135 HP t5145 HP t5300 HP t5325 HP t5335z HP t5510 HP t5515 HP t5520 HP t5530 HP t5540 HP t5545 HP t5550 HP t5565 HP t5565z HP t5570e HP t5630 HP t5630w HP t5700 HP t5710 HP t5725 HP t5730 HP t5730w HP t5735 HP t5740 HP t5740e HP t5745 HP t610

HP segment

Business

Supplier features

Support type

Exchange

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next business day response

Service method

Advanced unit exchange

Additional information

Excludes external monitor

Care Pack type

Electronic - For 3 year base warranty hardware

Coverage period

36 month(s)

Warranty type

S

Logistics options

Courier shipment and defective return