Introduction

Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and off-site repair for eligible products at an HP designated repair centre. The service includes off-site repair or replacement, materials and parts, labour and the cost of the return shipment.

HP offers multiple service levels with different shipment options to the HP designated repair centre, as detailed below.

Some service levels are also available with optional service features such as accidental damage protection or defective media retention.

Features

Number of years

5 year(s)

Type

Pick-up&return

Service time (hours x days)

9x5

Compatibility

HP ChromeBook 11/14 Series 1/1/0 Warranty HP Chromebook 13 G1 /Metal Series 1/1/0 Warranty

HP segment

Business

Supplier features

Support type

Pickup and return

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

5 years

Response time

Repaired within 3-7 business days

Service method

Depot repair

Additional information

Excludes external monitor

Care Pack type

Electronic

Coverage period

60 month(s)

Warranty type

S

Logistics options

Courier pick up and return