Introduction

HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support.

HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

Service highlights options
- Remote problem diagnosis and technical telephone support.
- Hardware exchange.
- Prepaid shipping label, materials, and instructions for return.
- Standard coverage window.
- Access to electronic support information and services.
- Convenient door-to-door service. Lower-cost alternative to onsite repair.

Features

Number of years

3 year(s)

Next Business Day (NBD)

Y

Compatibility

Scanjet 84xx/7500

HP segment

Business

Supplier features

Support type

Exchange

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next business day response

Service method

Advanced unit exchange

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S

Logistics options

Courier shipment and defective return